Under NO circumstances must liability be admitted either verbally or in writing

Upon the happening of any incident likely to give rise to a claim, the following points must be noted:

• All reasonable steps should be taken following an accident or loss to protect the person or property from any further injury.
• Obtain all details you can –

  · Of the incident;
  · Of the third party;
  · Of the witnesses.

• In all cases, advise our office immediately for advice on how to handle the matter.
• Do not give any interview or make any statement to a loss adjuster or other person investigating any accident of damage UNLESS such person is acting on behalf of your insurer or your company.
• No correspondence should be entered into with a third party except acknowledgment of receipt of the claim. The acknowledgment letter should read as follows:

  “Without Prejudice”

  We acknowledge receipt of your correspondence concerning the incident at
  ..........................................................................................................................
  ..........................................................................................................................
  ..........................................................................................................................
  This matter is receiving our attention and you will be contacted shortly.

• Forward any correspondence, summonses or writs to our office immediately.

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